Frequently asked questions about the COD dropshipping chatbot
What does a dropshipping chatbot or AI agent do?
It handles your cash-on-delivery buyers on WhatsApp: it confirms each order before it ships, sends it to Dropi, updates the buyer at every shipping step and, if the carrier reports a delivery issue, messages them to solve it. Fluxi also builds your sales page from the product link and shows you what you actually got paid.
How does it confirm cash-on-delivery orders on WhatsApp?
As soon as the order comes in, it messages the buyer like a person would, with the product, the price and the address. If they confirm, the order moves on to Dropi with a note saying it was confirmed on WhatsApp in Fluxi; if they correct the address, it updates it; and if they cancel, it’s canceled in Dropi too. You turn confirmation on for each page.
What happens to orders that don’t get confirmed?
The order stays in Dropi as pending confirmation. If you want, Fluxi sends the buyer a reminder and picks the conversation back up with natural messages. And if they reply “maybe later,” it doesn’t cancel the order: it stays in touch.
How does it connect to Dropi?
You connect your Dropi account and every cash-on-delivery order lands in Dropi on its own: no manual entry, no duplicates, with the city and address spelled right. If Dropi rejects it, it tells you why and you retry with one click. It works with Dropi in Colombia, Mexico, Ecuador, Peru, Chile, Paraguay and Argentina.
Can it take cash-on-delivery orders on WhatsApp?
Yes. If the buyer messages you on WhatsApp, the AI answers their questions, takes their details, validates the address, quotes shipping with Dropi and creates the cash-on-delivery order, which goes to Dropi like any other.
What does it do with Dropi delivery issues?
When the carrier reports a delivery issue, Fluxi messages the buyer with the real reason, asks for the missing detail and, once they confirm it, resolves the issue in Dropi. Issues that are only informational aren’t sent to the buyer. It works with the chatbot and Dropi connected, for carriers that report their delivery issues to Dropi.
Do I need Shopify or a COD form app?
No. Fluxi builds your page with its own cash-on-delivery checkout, and the order goes straight to Dropi.
Do I need the official WhatsApp API?
Yes. Fluxi uses the official WhatsApp API, the one that lets it message the buyer right after they order and update them at every shipping stage. When you connect it, Fluxi installs the suggested templates, and the shipping updates are created automatically when you connect Dropi.
How do I calculate what I really keep per order?
With the cash-on-delivery dropshipping profit calculator: enter price, cost, shipping, ad spend and delivery rate, and see your real profit per 100 orders, your maximum ad spend per order and your minimum delivery rate. With Fluxi, those numbers come straight from your real orders.
How much does it cost?
Fluxi is billed as a monthly plan in US dollars. Message us on WhatsApp and we’ll recommend the plan that fits your business.